Frequently Asked Questions
Ensure the power cable is securely connected and the outlet works by testing another device. If it still doesn’t power on, try a different cord or outlet. Contact support if the issue continues.
Restart the device and clean the screen with a soft, dry cloth. If your model has a calibration option, use it. If the problem persists, contact the service center.
Restart both the InBody and the printer. Check cable connections and replace damaged cords if needed. Update printer firmware if the error continues.
Check the printer settings for the correct paper size and type. Recalibrate or reset the printer if text or graphics are still misaligned.
Yes. Log in to your InBody account or use the compatible software to sync and view your test results and progress on your computer.
Place the Dial on a flat surface, connect it to power, and pair it with your smartphone using the InBody app. Follow the app instructions to complete setup and start testing.
This message means your posture or hand and foot contact wasn’t correct. Stand upright, ensure full contact with the electrodes, and retake the test.
Yes. The Dial is designed for home tracking, while the InBody 270 is a professional model. Results may vary slightly due to testing conditions or device type.
You can delete your test data in the InBody app under Profile → Settings → Data Management. Once deleted, the data can’t be recovered. For results stored on a fitness center device, contact their staff for removal.
Make sure your camera is clean, lighting is good, and you’re using the official InBody app with camera access enabled. If it still doesn’t scan, log in manually to view your results.
Check that you entered the correct member ID, phone number, or QR code. Results may take a few minutes to sync. If you still don’t see them, ask the club to confirm your test data was saved correctly.
The app displays results in a mobile format, so it may look different from the printed sheet. All key data is available, but for a PDF version, ask your fitness center if digital result sharing is supported.
It removes moisture and oils from your hands and feet to ensure proper contact with the electrodes, helping your test stay accurate and consistent.
People with pacemakers, defibrillators, or other implanted devices should not take the test. Pregnant individuals should consult their doctor, and those with prosthetic limbs may get incomplete results.
Not accurately. The test requires contact through both hands and feet, so missing contact points can affect the results. Partial testing may be possible depending on the model.
Hydration, food, exercise, caffeine, and test timing can all affect results. For consistency, test at the same time each day—ideally in the morning before eating or exercising.
Use a soft cloth with 70% isopropyl alcohol to clean electrodes, footplates, and handles. Avoid bleach or harsh chemicals, and make sure the device is off and dry before use.
Yes. Keep the original box and padding to safely transport or ship the device for servicing or relocation.
With regular care and calibration, an InBody device can last 5–10 years or more. Proper maintenance helps ensure long-term reliability.
Calibrate once or twice a year to maintain accuracy. If the device is moved or shows unusual readings, schedule an extra calibration with authorized service staff.